Greenpay help and payment FAQs

A Greenpay receipt is available only after the transaction has a paid timestamp and a successful or refunded status. Pending payments are not confirmed receipts. A refunded transaction is labeled as refunded, not as an unchanged successful payment.

A wallet balance changes when Greenpay reconciles an eligible settlement using settlement evidence. A pending settlement, a forecast, or a T+3 estimate is not wallet funding. Payout requests can reserve available wallet funds while they are being processed.

No. An invoice records an amount due; it is not proof that money arrived. Check the invoice's separately recorded paid amount and linked payment status. Greenpay counts paid amounts from successful or refunded transactions and subtracts confirmed customer refunds.

No. A refund request or pending refund is not confirmed customer reimbursement. Treat money as returned only when the refund record reaches a customer-reimbursed state; an unresolved refund can require reconciliation before settlement funding.

Greenpay merchant invitations assign either the finance or viewer role. The merchant owner manages invitations and can change or remove active team access. Team members must sign in with the verified email address invited to the workspace.